Experience

2023
process design

Supported a legal delivery team to fully integrate with their client's systems by designing, testing and training for a workflow utilising Salesforce, DocuSign and Juro.
2022
process design

Designed and built a database on HighQ to facilitate the acquisition and secure storage of personal details for thousands of claimants in a litigation matter, saving the paralegal team hundreds of hours.
2022
tech automation

Project managed the testing and implementation of an automated, bulk eSignature solution, and subsequently designed a process around this tool to support the sending and receiving of more than 7,000 signatures.
2022
mass data management

Acted as interim project manager on a mass claim, which involved building project plans, providing updates to stakeholders, maintaining a timeline, and collating key deliverables.
2021
data protection

Managed the data protection audit and subsequent remediation project of an AI-driven financial technology company, overseeing implementation of necessary operational changes across multiple business departments to ensure compliance.
2020
multi-country, multi-language

Scoped, managed and delivered a 60 jurisdiction financial regulatory project for an international money transfer business.
2019
multi-country, multi-language

Project managed the translation and localisation of terms and conditions across 28 countries for an international ride sharing company.
2019
strategy

Spearheaded the creation of a business’ project management function and offering.

Certificates